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Questions

Do you offer returns or exchanges?

The majority of our items are custom made to order and therefore we can not offer returns or exchanges. Once an order is placed, it can not be refunded or canceled. If there is a defect in an item you ordered, please contact us.

When will my order be shipped?

Most of our items are custom made to order and depending on the designer can take between 1 to 6 weeks, so please ask if you need a rush order.   If you have a question about when you would receive an order, please contact us prior to ordering with the exact items you want to order and when you need it by and we will get back to you with information on if we can do it. 

We are not responsible for lost, stolen, or packages delayed by the US postal service for any reason including acts of nature. 

Please note, we make every effort to ship your order in a timely manner to make sure it gets to you in time along with tracking. 

What payment methods to you accept?

We accept Visa, MasterCard, American Express and Discover, as well as Paypal payments for your convenience. All payment information is collected and processed via an SSL secure server for your protection.

How much is shipping and where do you ship?

 Shipping rates are calculated automatically by our website based on your total order amount. You will see the current shipping rates for your order instantly by clicking the View Cart link.

Gift certificates...
 
Q How do I purchase a gift certificate?
Gift certificates are purchased just like any other item in our store, you can pay for them using Paypal or a credit card. We can email the certificate directly to the gift recipient or you.
 
  
Q How do I redeem a gift certificate?
If you receive a Gift Certificate by email,it will contain details of who sent you the Gift Certificate along with a message from them. The email will also contain a Gift Certificate Redemption Code. You can now redeem the Gift Certificate:
 
 
During the checkout process in the payment step there is a box to enter a Redemption Code. Enter your code here.
 
Q What if I have any problems with my gift certificate?
For any questions regarding the Gift Certificate system, please contact us by email at: info@littlemisshipster.com. Please ensure you give as much information as possible when describing your problem.
 
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